Refund Policy

Last updated: January 2026

We would rather resolve a problem than process a refund, but if the service genuinely does not work for you, here is how it is handled.

The short version

If a technical fault on our side prevents the service from working on a compatible device, and we cannot resolve it with you, you may request a refund within 7 days of your access details being issued.

Before requesting a refund

Contact support first on +1 (661) 541-3954 or xyz905391@gmail.com. A large share of reported faults are network or configuration issues that take a few minutes to fix, and we would like the chance to try.

Please have your order number, your device and application, and a description of what you are seeing. Photographs of an error message help more than a written description of it.

When a refund is not available

Refunds are not available in the following situations, because they are outside what we supply or amount to using the service and then asking for the money back.

Your internet connection is too slow or unstable for streaming
Your device is not compatible, where compatibility was confirmed to you before ordering
A specific channel or event was not available and no commitment was given that it would be
The access details were shared with others or used on more devices than the plan allows
The request is made after the 7-day window, or after substantial use of the service
These terms were breached, including any unlawful use

How refunds are paid

Approved refunds are returned through the original payment method. The time it takes to appear depends on the payment provider and your bank, and is typically a few working days.

Statutory rights

This policy sits alongside, and does not replace, any mandatory consumer rights you have under the law of your country of residence.

Talk to a person before you buy. We would rather answer three questions now than sell you something that does not fit.